Microsoft sharepoint support management

Ensuring your solution is
supported and proactively
managed

The Kinetica methodology doesn’t stop when a solution is delivered. We understand that building a new system is often only the first step in the process. As a result we ensure your solution is proactively supported and managed for the lifetime of the solution. We do this in a number of ways. One of our key deliverables is a governance plan. We also offer comprehensive support plans, which ensure your solution not only remains stable and secure, but actually grows in usefulness over time.

A governance plan that ensures flexibility and sustains user adoption

A governance plan documents policies, roles and responsibilities and processes that direct and control how an organisation supports an IT system. Governance plans help to streamline deployments, help protect against security threats or noncompliance issues, and ensure the best possible return on investment.

Our consultants are experts at creating bespoke plans, written specifically to address your individual needs and requirements. What’s more, we can provide the support needed to implement them, or train your staff to be able to do so.

Providing proactive support for your Microsoft enterprise platforms

All enterprise systems and solutions require a practical level of support to ensure the stability and security of the product. We offer a comprehensive support service which includes regular reviews, health check reports, and onsite visits.

In addition the Kinetica process takes account management very seriously. Your dedicated account manager will maintain a strong relationship with you once the initial project closes. This helps maximise your return on investment and ensure you system meets any future needs required of it.

Engage

Understanding the present and planning for the future

Design

Designing a solution with the perfect balance of form and function

Analyse

Defining your user stories and understanding your business objective

Build

Using best in class project management methodologies to deliver features unique to your business

Deploy

Working with you to ensure a successful rollout

Govern

Developing a governance model to drive user adoption

Ensuring your solution is supported and proactively managed

A governance plan that ensures flexibility and sustains user adoption

Providing proactive support for your Microsoft enterprise platforms

Ensuring your solution is
supported and proactively
managed