Tier 2 Support

Posted Date: 12 October 2016
Location: Bellevue, WA

Great growth opportunity at BrightStarr US Inc - Bellevue WA only for someone who has strong client relationship skills and the ability to take charge of support. This is an exciting time to join our expanding business, which is experiencing year on year growth. The working environment is relaxed and professional. You will work closely with the consulting and development teams throughout the support lifecycle and will concurrently manage several incidents and requests at any given time.

The SharePoint Support Engineer will provide basic level support with our clients to diagnose SharePoint-related issues and perform root cause analysis; collaborate with Global Support Manager, QA, vendors and other teams on production system problems; and communicate solutions or workarounds.

  • Works as an Engineer in a collaborative team responsible for testing, debugging, configuring, supporting, and documenting SharePoint-related solutions and/or custom developed software.
  • Evaluate alternatives for support, debugging, configuration, and documentation of SharePoint related solutions.
  • Communicate bugs and required enhancements.

Ability to follow appropriate communications channels.
o Professional telephone and in-person etiquette.
o Excellent oral and written communication skills required.

Team Building/Interpersonal Skills
o Demonstrates competency by maintaining positive, collaborative, and constructive
o Interpersonal relationships. Understands and practices the principles of effective teamwork

Work Prioritization/Flexibility/Adaptability

o Demonstrates ability to prioritize work assignments and meet productivity and Quality standards.
o Effective organizational skills.
o Demonstrated ability to work concurrently on diverse projects. Maintain high standards for accuracy, professionalism, productivity and confidentiality

Skills/Experience Required:

  • 1-2 years’ experience in SharePoint and Office 365 testing, configuring and functions
  • 1-2 years’ experience IT Support related to SharePoint

Benefits:

  • Paid holidays and time off
  • Fun and energetic company culture
  • Flexible work schedule
  • 100% Paid Medical / Dental / Vision /Life Insurance / Short and Long Term Disability

BrightStarr is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Job Type: Full-time

Required education:

  • High school or equivalent

Required experience:

  • IT Support: 1 year
  • SharePoint: 1 year

Sorry this possition has been filled

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