Unily Customer Success Manager

Posted Date: 23 February 2017
Location: Surrey, UK

BrightStarr are looking for a team player to join our customer success team

Our Customer Success Managers work with our team of Consultants to support customers through their on boarding process, helping them to manage the rollout of their new digital workplace.  They understand our customers’ unique requirements and support with the rollout of any customisations to the Unily Platform that may be required.  They provide light project management through the onboarding process.  Once our customers are live on the Unily Platform they provide help and ongoing assistance to our customers including; support with the Unily CMS, insights into usage metrics to increase user adoption and assistance in recognising the need for further platform customisations.  Our Customer Success Managers work with our Support team to provide assistance when incidents on the Unily platform occur.

At BrightStarr our Customer Success Managers are Customer advocates working to drive the most benefit from our digital workplace products on behalf of our Customers. 

You are good at

  • Owning an overall relationship with a customer, which include: Increasing adoption, ensuring retention and satisfaction
  • Establishing a trusted advisor relationship with the customer to drive continued value of our products and services
  • Developing, preparing and nurturing customers for success
  • Working with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
  • Identifying upsell opportunities
  • Escalating customer needs/issues cross-departmentally.
  • Working with customer and cross-functional teams to support with onboarding, deployments and upgrades
  • Having an understanding of digital workplace tools including content management systems
  • Reviewing and testing customisations delivered by the group development team
  • Working with the customer to understand their key performance data

Extra Awesome

  • Experience working with Content Management platforms e.g. Drupal, WordPress, Umbraco
  • Experience with Microsoft SharePoint
  • Experience in creating specifications for platform customisations
  • Assist with technical pre-requisites and pre-sales calls
  • Designing analytics dashboards to surface key performance data

Customer Success Managers at BrightStarr are team players who always do what is right for the customer while understanding the commercial implications of a business relationship. They understand that the Customer is king.

Apply today

Where Next? Latest Stories and Insights.

How to prepare your business for a social intranet
How to prepare your business for a social intranet
Making the move from a static, brochure-style intranet to a dynamic and social engagement platform can be a huge undertaking. To make this process easier, we've put together a comprehensive guide in partnership with simplycommunicate, outlining 16 steps to take you from gathering objectives to measuring ongoing success.
PANDORA: Running a global intranet launch campaign (and winning three awards)
PANDORA: Running a global intranet launch campaign (and winning three awards)
Winning the CIPR #Insidestory award in London and Intra.NET Reloaded Special Jury Award in Berlin just wasn’t enough for global jewellery manufacturer PANDORA. They were also recently recognised by intranet consultancy Step Two as a ‘Silver Winner’ during the 2017 Intranet and Digital Workplace Showcase.
5 frighteningly effective tips to engage staff to adopt your new intranet
5 frighteningly effective tips to engage staff to adopt your new intranet
We live in an age where it is possible to connect, campaign, create, and collaborate more efficiently than ever before. A recent study discovered that productivity improves by 20 - 25% in organizations with connected employees. This increase in productivity translates into potential revenues of around $1.3 trillion per year.