With companies constantly trying new ways to save money or run more efficiently, it's amazing how often we'll encounter executives who overlook the massive cost that can be incurred by not focusing on organizational needs when adopting a new Intranet.
It can be easy to be sidetracked by the new functionality of the latest technology, but it is really crucial that you know your needs and goals as you develop your new solution. As you might imagine, such an integral tool can have a considerable impact on how well employees do their job. In fact, it is estimated that 19% of working hours are squandered trying to find information needed to complete tasks – that adds up to nearly a full day every week. To minimize this aggravation and maximize the bottom line, make sure to prioritize the right resources in your new Intranet instead of selecting features that might not add much value to your final solution. Depending on your industry and operating model, the content that's driving your day-to-day will likely vary significantly:
1. News, Blogs, Staff Updates, Collaboration
Typical Industries: Fashion, Entertainment, Hospitality
In many cases having ready access to late-breaking news, company highlights or evolving trends is critical to staying relevant and providing the best customer service. If this describes your industry then make a point to keep communications at the forefront of your build strategy. This can also catalyze collaborative efforts and empower your employees to take charge when unexpected issues arise.
2. Tools, Templates, Forms, and Apps
Typical Industries: Education, Health Care
Are your employees dealing with large clients to drive decisions and facilitate project management? Streamlining the interface between the two parties reduces response times and provides for stronger relationships. What's more, when leveraging web-based tools that are updated over time it is important that changes are prominently displayed to ensure everyone is up-to-speed and ready to utilize the latest enhancements.
3. Lessons, Manuals, Structured Data
Typical Industries: Construction, Manufacturing, Retail, Wholesale Trade
In process and transaction intensive industries, having instructions for common responsibilities and making data easy to retrieve / manipulate are usual requests from employees. As data is generated and updated, it can be worth the upfront effort to invest in a user-friendly format for retrieving these repositories. An added benefit is this will reduce the learning curve for those in new roles as well as enable for inexpensive cross-training.
4. Reports, Metrics, Archives, Records
Typical Industries: Finance and Insurance, Real Estate, Law, Scientific and Technical Services
In many industries transparency across the organization is vital to making sound decisions. For those instances, a dashboard of sorts can be invaluable to have front and center when there are fast moving developments and issues that need to be reconciled expeditiously. The result of this performance tracking is increased accountability while reinforcing goal alignment.
5. Re-usable Documents, References, Trade Knowledge
Typical Industries: Public Administration, Social Assistance, Transportation and Warehousing
There may be consensus about certain best practices in your industry, but they are of little use if not widely adopted by your employees. Where white papers, research, publications and other such materials are instrumental to keeping current, find ways of consolidating these document assets while making it quick to search and circulate based on relevant criteria. This easy access will empower everyone to become subject matter experts.
Here at BrightStarr, superlative Intranet design is our passion. Let us show you how we can leverage SharePoint to maximize your company's potential. If you want to know more, then download our free whitepaper on the Business Value of SharePoint Sites via the button below.