The necessity of better knowledge management for the legal sector

The necessity of better knowledge management for the legal sector

As a SharePoint consultancy, we see a whole range of legal sector organizations come to​ us with a common business driver – better knowledge management.

What’s the cause?

Practising law is all about people and knowledge. Firm's clients are entitled to the benefits of collective, accumulated knowledge that is gathered from all around the business. Making this knowledge accessible is essential to clients and to the growth of a law firm. If staff are unable to efficiently and consistently locate and utilize the knowledge they need to do their job, there is a significant problem.

What's a potential solution?

Intranet solutions are commonly seen as an answer for knowledge management, being something BrightStarr have developed for many of our legal clients including Linklaters, a leading global law firm. A well designed and implemented intranet solution on the right technology can transform knowledge management, with a base for all information that’s easily searchable and accessible. It can also help to underpin a law firm's global strategy and brand, creating a digital workspace for employees to find the people, applications and tools they need, as well as essential knowledge in a fast to find, usable format.

What are the challenges to legal knowledge management?

  • Truly understanding the needs of the business. Many law firms are global corporations, are the needs of the business the same globally or are we looking at a solution that's different things to different people?
  • How will the solution be governed? Who will be involved in this process to ensure it remains valuable?
  • It's a daunting task to start from scratch with a new intranet solution. Is this really necessary? Is it possible to build upon what you already have?
  • What is the right technology to deliver the business requirements and benefits you're looking for?
  • A successful intranet is user and organisation centric – how can you ensure this mantra will be stuck to during design and development?

How are our legal clients dealing with these challenges?

Global law firm Linklaters came to BrightStarr with these challenges, but with a driving need to transform their intranet into something that would deliver for employees.

'with knowledge being at the centre of what we do, is important for us to make sure that people can quickly and easily access the information they need to do their jobs, so those people are equipped to excel. The problem was, people were having difficulty finding the information they needed. So people told us quite quickly that there was a need to change. With that in mind we went about building a robust business case for a new intranet project.'

Angela Rossiter, Global Intranet Manager at BrightStarr

Read the full story of Linklater's global knowledge management solution and don't hesitate to get in touch to discuss your own requirements.

Talk To Us

Mark Sahal Head of Client Services

Mark leads the Project Management team as well as working to coordinate the Consulting, Support and Development team alongside Sam Hassani and Michael Draisey. Having studied Business and Finance in the late 90's, Mark embarked on a career in IT in 2001, working in various roles over 11 years and joining BrightStarr in 2012.

Mark successfully blends business and technical knowledge to deliver a balanced result that factors in the needs of the entire business. Mark has a passion for delivering outstanding service and building long term partnerships and lives in Surrey.

Related Tags
Twitter Feed

Where Next? Relevant Stories and Insights.

Linklater's Award Winning Intranet
Linklater's Award Winning Intranet
Global law firm Linklaters transformed knowledge management for employees with a solution built on SharePoint 2013, cutting the time required to search for documents and improving the service given to customers.
In the era of digital workplace, is your intranet dead?​
In the era of digital workplace, is your intranet dead?​
With more vendors, consultants, experts and commentators rushing to join the Digital Workplace bandwagon (now BrightStarr too!), how do you make sense of it all?
Configuring Inbound Hybrid Search for a Large Distributed Organization
Configuring Inbound Hybrid Search for a Large Distributed Organization
In this post I'm focusing on a particular problem area to be aware of when configuring the Inbound Hybrid Search scenario. I'd like to call out some of my personal experiences when working through this scenario with a real organization, supporting a large number of users across a large number of devices.