PANDORA's charm bracelets are recognized and coveted around the globe, spurring the company into rapid growth as the product gained popularity worldwide. Starting back in 2003, the brand has spread out to over 90 countries and now employs 18,000 staff internationally. Pandora’s challenge to BrightStarr was to build an intranet on their existing office 365 platform which would improve communication, delivering and driving the core company values - cohesion, transparency, culture - to all teams wherever they were located.
With such a diverse team, multiple languages and geographical distance, Pandora was aware their communication was not as efficient as it could be. The new intranet now works to make communication as inclusive as possible, with multiple language versions and an option for a localized or global view.
INFORA is unlike most built on SharePoint. It’s elegant and clean design mirrors the experience PANDORA’s customers receive when visiting their external website. Its intuitive user experience emulates the platforms their employees use outside of the office. When users come to use it for the first time, it already has a familiar and intuitive feel.
In order to help facilitate global collaboration, the permissions when creating SharePoint Sites were simplified. End users can now easily change the security settings for these sites, choosing from public, restricted or private. By adding something as simple as a toggle to change permissions, they’ve created an environment where colleagues are more likely to share best practices without losing the security they need.
Pandora needed a custom intranet built on Office 365, utilizing SharePoint Online, Yammer, OneDrive for Business, Skype for Business and more, which would bring together their disparate global team. Until this point, each of their teams had been working with silo’d tools with no way to collaborate online. The new site, named 'INFORA’ changed all that. With such a big team and so much data to share, it was imperative to break down the content by relevancy to the user. Each region saw customized views created to display targeted content according to region. A Links page provides quick access to a list of popular and relevant pages, while also allowing users to add their own.
Pandora requested a site that would require very little training, but have supported the launch of the intranet with key staff onsite at each phase to answer questions and spread the word about the key benefits. Along with the visiting head office personnel, each office nominated intranet champions for peer to peer coaching and additional support. With these measures in place, they gave the site the best possible chance of fostering good user adoption, making the investment worthwhile and bringing the company together for the first time in a digital space.